Cookies Policy – Retiva.io

Last updated: 2026-02-28

This Cookies Policy explains what cookies and similar technologies are and how they are used on retiva.io and related voucher sales pages (the “Service”).

The Service is operated by: MS Quality Maria Szruba, ul. Gen. Kazimierza Pułaskiego 38/11, 40-276 Katowice, Poland, VAT ID (NIP): 6462759343, REGON: 243418180, e-mail: info@retiva.io.

1. What are cookies?

Cookies are small text files stored on a user’s device (computer, phone) when using the Service. Cookies can be read by the Service (first-party cookies) or by third parties whose tools are used within the Service (third-party cookies).

We may also use similar technologies (e.g., tracking pixels, identifiers) operating in a comparable way.

2. Why do we use cookies?

2.1. Necessary (technical) cookies

These cookies are required for the Service to function properly and for basic features such as:

• maintaining session state (e.g., keeping you logged in as a venue manager),
• ensuring payment security,
• preventing fraud and abuse.

These cookies cannot be disabled without affecting the functioning of the Service.

2.2. Analytical / performance cookies

We may use tools to analyse how the Service is used (e.g., which pages are visited, how long users stay, where they come from). This helps us improve the Service. We use anonymised or pseudonymised data where possible.

Examples: Google Analytics (if enabled), Plausible, or similar tools.

2.3. Payment-related cookies

Payment processing (e.g., via Stripe) may involve cookies or similar technologies set by the payment provider to ensure transaction security and fraud prevention.

2.4. Marketing / tracking cookies

We currently do not use marketing cookies. If we introduce them in the future, we will update this policy and ask for your consent where required by law.

3. How long are cookies stored?

• Session cookies: deleted when you close your browser.
• Persistent cookies: stored for a defined period (typically up to 12 months) or until you delete them.

4. How to manage cookies

You can manage cookies through your browser settings. Most browsers allow you to:

• view and delete existing cookies,
• block all cookies,
• block third-party cookies,
• be notified when a cookie is set.

Note: blocking necessary cookies may prevent the Service from functioning correctly.

Useful links:

• Chrome: https://support.google.com/chrome/answer/95647
• Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
• Safari: https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac

5. Changes to this policy

We may update this Cookies Policy. The updated version will be published on this page.

6. Contact

For questions about cookies: info@retiva.io